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PRIVACY POLICY
This Privacy Policy sets out what information we
collect, how we collect it, and what we do with it.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name,
contact details, travel preferences and special
needs/disabilities/dietary requirements that you supply
us or is supplied to us, including any information about
other persons on your booking relating to the same
(“your information”). Your information is collected when
you request information from us, contact us (and vice
versa) or make a booking with us. You are responsible
for ensuring that other members of your party are aware
of the content of our Privacy Policy and consent to your
acting on their behalf in all your dealings with us.
We will update your information whenever we get the
opportunity to keep it current, accurate and complete.
Our Use of Your Information
(1) For the purpose of providing you with our
services, including your flight, holiday or insurance,
etc., we may disclose your information to our service
providers (who could be located outside the UK/EEA). In
order for you to travel overseas, it may be mandatory
(as requested government authorities at the point(s) of
departure and/or destination) to disclose your
information for immigration, security and anti-terrorism
purposes, or any other purposes which they determine
appropriate. Even if not mandatory, we may exercise our
discretion to assist where appropriate.
(2) We may collect and use your information for the
purposes set out in our registration with the Office of
the Information Commissioner, and disclose the same to
our “group companies” (some of whom are outside the UK/EEA)
for business purposes. We may also disclose your
information to companies who act as “data processors” on
our behalf, or to our service providers operating
systems or business functions on our behalf, some of
whom are outside the UK/EEA. These purposes include
administration, providing services (and contacting you
where necessary), customer care, improving our service,
business management and operation, re-organisation/structuring/sale
of our business (or our group companies), risk
assessment, security and crime prevention/detection,
research and analysis, marketing, monitoring, measuring
and assessing customer purchasing preferences and
trends, dispute resolution, credit checking and debt
collection.
(3) Some of your information (such as health or
religion) may be considered “sensitive personal data”
under the Data Protection Act 1998. We collect it to
cater to your needs or act in your interest, and we are
only prepared to accept sensitive personal data from you
on the condition that we have your positive consent. By
booking with us you also agree for your insurers, their
agents and medical staff to disclose relevant
information (which may contain sensitive personal data)
to us in circumstances where we need to act in the
interest of everyone in the group you are travelling
with. For example, if your illness at resort is
infectious we may need to make special arrangements for
you and also ensure that you do not return with the
group immediately.
If you do not agree to Our Use of Your Information
above, we cannot do business with you or accept your
booking.
Direct Marketing Material
(1) We may from time to time contact you with
information on offers of goods and services, brochures,
new products, forthcoming events or competitions from
our holiday divisions and our holiday group companies.
Please note that our websites will assume you to agree
to e-communications when you make a booking. You will be
given the opportunity on every e-communication we send
you to indicate that you no longer wish to receive our
direct marketing material.
(2) You may indicate your preference regarding receiving
third party direct marketing material.
(3) If do not wish to receive such information or would
like to change your preference, please refer to point
(2) of “Your Rights” below.
Your Rights
(1) You have the right to ask in writing by
completing our Data Subject Access Request form for a
copy of the information we hold about you (for which we
may charge a fee) and to correct any inaccuracies in
your information.
(2) You have the right to ask in writing not to receive
direct marketing material about our products and
services. If the following facilities are available, you
can amend your previous preference on our website(s),
using our “unsubscribe e-mail” or in literature which
you subsequently return to us. Once properly notified by
you, we will take steps to stop using your information
in this way.
(3) If you would like a list of our group companies or
brands, please send us your request.
Our registered address is at TUI UK Limited, Wigmore
House, Wigmore Place, Wigmore Lane, Luton LU2 9TN.
Please address your correspondence to the Assistant
Company Secretary.
Foreign Controls
Outside the European Economic Area (EEA),
note that controls on data protection in such countries
may not be as strong as the legal requirements in this
country.
USE OF TOOLS/"COOKIES" AND
LINKS TO OTHER WEBSITES
If our contact and dealing with you is via
our website(s), we may use “cookies”. Cookies allow us
to identify your computer but not you personally. You
can set your web browser to refuse cookies. However, you
may not be able to enjoy all the facilities or book via
our website if you do so.
We collect information relating to customer trends and
patterns and use cookies and software tools to measure
site usage and related information. If you are making a
purchase, we may also use cookies to keep track of the
transaction from one web page to another.
Our website(s) may contain links to other sites not
controlled by us. We are not responsible for the
actions, content or the privacy policies of those
websites. It is your responsibility to check the status
of these sites.
MONITORING
To ensure that we carry out your instructions
accurately, to help improve our service and in the
interest of security, we may monitor and/or record: (1)
your telephone calls; (2) customer activities using CCTV
recording equipment in and around our premises; and (3)
customer transactions and activities on our website. All
recordings are and shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in
place appropriate security measures to protect your
information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either
posted on our website, brochure and/or made available on
request.
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